connectwisdomservice function

Amazon Connect Wisdom Service

Amazon Connect Wisdom delivers agents the information they need to solve customer issues as they're actively speaking with customers. Agents can search across connected repositories from within their agent desktop to find answers quickly. Use Amazon Connect Wisdom to create an assistant and a knowledge base, for example, or manage content by uploading custom files.

connectwisdomservice(
  config = list(),
  credentials = list(),
  endpoint = NULL,
  region = NULL
)

Arguments

• config: Optional configuration of credentials, endpoint, and/or region.

  • credentials :

    • creds :

      • access_key_id : AWS access key ID
      • secret_access_key : AWS secret access key
      • session_token : AWS temporary session token

    • profile : The name of a profile to use. If not given, then the default profile is used.

    • anonymous : Set anonymous credentials.

  • endpoint : The complete URL to use for the constructed client.

  • region : The AWS Region used in instantiating the client.

  • close_connection : Immediately close all HTTP connections.

  • timeout : The time in seconds till a timeout exception is thrown when attempting to make a connection. The default is 60 seconds.

  • s3_force_path_style : Set this to true to force the request to use path-style addressing, i.e. http://s3.amazonaws.com/BUCKET/KEY.

  • sts_regional_endpoint : Set sts regional endpoint resolver to regional or legacy https://docs.aws.amazon.com/sdkref/latest/guide/feature-sts-regionalized-endpoints.html

• credentials: Optional credentials shorthand for the config parameter

  • creds :

    • access_key_id : AWS access key ID
    • secret_access_key : AWS secret access key
    • session_token : AWS temporary session token

  • profile : The name of a profile to use. If not given, then the default profile is used.

  • anonymous : Set anonymous credentials.

• endpoint: Optional shorthand for complete URL to use for the constructed client.

• region: Optional shorthand for AWS Region used in instantiating the client.

Returns

A client for the service. You can call the service's operations using syntax like svc$operation(...), where svc is the name you've assigned to the client. The available operations are listed in the Operations section.

Service syntax

svc <- connectwisdomservice(
  config = list(
    credentials = list(
 creds = list(
   access_key_id = "string",
   secret_access_key = "string",
   session_token = "string"
 ),
 profile = "string",
 anonymous = "logical"
    ),
    endpoint = "string",
    region = "string",
    close_connection = "logical",
    timeout = "numeric",
    s3_force_path_style = "logical",
    sts_regional_endpoint = "string"
  ),
  credentials = list(
    creds = list(
 access_key_id = "string",
 secret_access_key = "string",
 session_token = "string"
    ),
    profile = "string",
    anonymous = "logical"
  ),
  endpoint = "string",
  region = "string"
)

Operations

create_assistant	Creates an Amazon Connect Wisdom assistant
create_assistant_association	Creates an association between an Amazon Connect Wisdom assistant and another resource
create_content	Creates Wisdom content
create_knowledge_base	Creates a knowledge base
create_quick_response	Creates a Wisdom quick response
create_session	Creates a session
delete_assistant	Deletes an assistant
delete_assistant_association	Deletes an assistant association
delete_content	Deletes the content
delete_import_job	Deletes the quick response import job
delete_knowledge_base	Deletes the knowledge base
delete_quick_response	Deletes a quick response
get_assistant	Retrieves information about an assistant
get_assistant_association	Retrieves information about an assistant association
get_content	Retrieves content, including a pre-signed URL to download the content
get_content_summary	Retrieves summary information about the content
get_import_job	Retrieves the started import job
get_knowledge_base	Retrieves information about the knowledge base
get_quick_response	Retrieves the quick response
get_recommendations	Retrieves recommendations for the specified session
get_session	Retrieves information for a specified session
list_assistant_associations	Lists information about assistant associations
list_assistants	Lists information about assistants
list_contents	Lists the content
list_import_jobs	Lists information about import jobs
list_knowledge_bases	Lists the knowledge bases
list_quick_responses	Lists information about quick response
list_tags_for_resource	Lists the tags for the specified resource
notify_recommendations_received	Removes the specified recommendations from the specified assistant's queue of newly available recommendations
query_assistant	Performs a manual search against the specified assistant
remove_knowledge_base_template_uri	Removes a URI template from a knowledge base
search_content	Searches for content in a specified knowledge base
search_quick_responses	Searches existing Wisdom quick responses in a Wisdom knowledge base
search_sessions	Searches for sessions
start_content_upload	Get a URL to upload content to a knowledge base
start_import_job	Start an asynchronous job to import Wisdom resources from an uploaded source file
tag_resource	Adds the specified tags to the specified resource
untag_resource	Removes the specified tags from the specified resource
update_content	Updates information about the content
update_knowledge_base_template_uri	Updates the template URI of a knowledge base
update_quick_response	Updates an existing Wisdom quick response

Examples

## Not run:

svc <- connectwisdomservice()
svc$create_assistant(
  Foo = 123
)
## End(Not run)